For Jira Service Management Cloud

Approvals that don't get stuck.

Approval Reminders chases pending approvers for you: a reminder after the delay you set, follow-ups on schedule and an escalation to the project lead when nothing happens.

Get it on Atlassian Marketplace Read the user guide

Runs on Atlassian No external services Free up to 10 users

The Approvals panel inside a Jira Service Management request

Everything an approval needs to move

Built for service desk teams whose requests wait days for a manager's click.

Reminds the right people

After the delay you choose, every pending approver gets a Jira e-mail and/or an @mention comment with links to the request in Jira and in the portal.

Repeats on your schedule

Follow-ups at a fixed interval with a cap per approval step and a safety cap per hourly run, so nobody gets flooded.

Escalates when it stalls

Still no decision after the escalation deadline? The project lead is informed, with the names of everyone who is still pending.

Shows the status in the issue

An "Approvals" panel lists each step, each approver and what was already sent, plus the time of the next automatic reminder.

One admin page, no rules to build

Delays, repeats, channel, language, project scope and limits in one form. Changes apply to the next hourly run.

English and German

Panel and admin page follow the user's Jira language; e-mails and comments use the language you choose.

How it works

Install, set your delays, done. There are no automation rules to write.

Install from the Marketplace

One click in your Jira administration. The app appears in every service project automatically.

Choose your timing

First reminder after 24 hours, repeat daily, escalate after 72 hours by default. Adjust everything on the admin page.

Let it run

Every hour the app checks all pending approvals, sends what is due and records it in the issue panel.

Built to stay inside Atlassian

Security reviews are easier when there is nothing outside to review.

Runs on AtlassianForge app without remote servers; eligible for Atlassian's Runs on Atlassian programme.

No personal data storedOnly settings, counters and timestamps live in your site's Forge storage.

Minimal permissionsRead work items and approvals, write comments and notifications, app storage. Nothing else.

Respects your limitsHourly caps, rate-limit aware, and an automatic fallback to comments when e-mail is disabled.

Simple pricing

Billed through the Atlassian Marketplace with your other apps. Final tiers are shown on the listing.

Small teams

Free · up to 10 users

All features
No time limit
Community support

Teams

$0.60 · per user / month, from 11 users

All features
30-day free trial
E-mail support, answer within two business days
Annual billing available

Questions

Does it work for approvers who only use the customer portal?

Yes. Jira e-mails only reach accounts with product access, so the default channel also writes a public @mention comment that portal customers see and get notified about.

Where is my data?

Nowhere but your own Atlassian site. The app stores settings and reminder counters in Forge storage of your installation, keeps no account IDs or names, and talks to no external service. It qualifies for the Runs on Atlassian programme.

What permissions does it need?

Read issues and approvals, write comments and notifications, and app storage. It never creates, edits, transitions or deletes issues or approvals.

Can I try it first?

Every paid app on the Atlassian Marketplace comes with a free 30-day evaluation. Sites with up to 10 users use it free of charge.

More in the support FAQ and the user guide.